Refund policy

Return & Refund Policy

At Empower Press, LLC, we want you to have the tools you need for your healing journey. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window You have 30 calendar days to return an item from the date you received it. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it:

  • Unused and Unworn: Items must show no signs of wear, use, or damage.

  • Original Packaging: Items must be in the original packaging (including tags, if applicable).

  • Hygiene & Safety: For health and safety reasons, we cannot accept returns on opened personal care items, supplements, or intimate wellness products (such as meditation cushions that have been used).

3. Non-Returnable Items The following items are Final Sale and cannot be returned:

  • Digital downloads (e.g., e-books, audio guides).

  • Gift cards.

  • Sale items marked as "Final Sale."

4. How to Initiate a Return

  • Step 1: Please email us at info@drdaniellegriff.com with your Order # and the reason for the return.

  • Step 2: Our team will review your request and provide you with the return shipping address.

  • Step 3: Pack the item securely and ship it back to us.

    • Note: You (the customer) are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds Once we receive your returned item, we will inspect it. We will immediately notify you on the status of your refund after inspecting the item.

  • If approved: A refund will be initiated to your original method of payment (Credit Card, PayPal, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • If rejected: If the item is found to be used, damaged, or not in original condition, we reserve the right to deny the refund.

6. Damaged or Defective Items If you received a damaged product or the wrong item, please notify us immediately (within 48 hours of delivery) at info@drdaniellegriff.com.

  • Please include a photo of the damage.

  • For damaged/defective items, we will provide a prepaid shipping label or send a replacement at no cost to you.

7. Order Cancellations We pride ourselves on fast processing. You may cancel your order for a full refund only if the order has not yet been fulfilled or shipped.

  • Please email us immediately at info@drdaniellegriff.com with the subject line "CANCEL".

  • If you have already received a tracking number, the order cannot be cancelled, but you may return it following the steps above once it arrives